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Frequently Asked Questions
Who
is InStock Fasteners?
InStock
Fasteners is the best value supplier of standard fasteners - screws,
nuts, bolts, washers, pins - to industry, the building trades, and
MRO users. The creation of a group of industry veterans with a combined
130+ years of domain experience, InStock Fasteners provides an easy-to-access, worry-free fastener source at the lowest costs available. We get the right product to you, when you need it.
Why
should I buy from InStock Fasteners?
InStock provides the best combination of low cost, variety, quality and on-time delivery in the fastener
industry. InStock Fasteners offers an inventory of over 25,000 items guaranteed to conform to the standards of the American Society of Mechanical Engineers (ASME) and the American Society of Testing and Materials (ASTM). We give you a simple and fast means of
both ordering your fastener needs and managing your orders.
Then we deliver on time.
We guarantee that we will process your order the day it is received, and that it will ship by day's end, if it is in by 2:00 pm (Eastern Time).
How
do I purchase?
All purchases are easily made through our website, www.instockfasteners.com. For a detailed explanation on how to use the
website, see How do I place an order below.
What
software is required for using InStock Fasteners.com?
In
order to use InStockFasteners.com for online orders you will need
the following:
-
Internet Access
- Compatible
browser (Internet Explorer 4.x or Netscape Navigator 4.x or higher
is recommended). Your browser will also need to have Javascript
enabled and to accept cookies. For
more information on enabling Javascript allowing cookies, click here.
How do I place an order with InStock Fasteners? All orders must be placed over the Internet and we encourage you to register with us before you start shopping. You may, however, browse our website without registering.
To begin shopping, all you have to do is: go to www.instockfasteners.com and click on the "Online Store" tab at the top of the Home Page. Next, provide information regarding the part you want to purchase in the "Detailed Search" section (for more help go to Detailed Search) or, if you have the InStock part number or a "key word", simply enter the number or word in the "Quick Search" box (for more help go to Quick Search); then, save the part or parts you want to purchase in your shopping cart by clicking on "Add To Cart". Repeat this shopping/selection process until you have found all the parts you are going to buy. When you are done, follow the simpleb steps to checkout.
The "Shopping Cart" page is where you select how you want your order to be shipped. In order to find the shipping costs, you must have your "Shipping Address" entered in the system. Because some carriers will not deliver orders weighing over 150 lbs to a residential address, it is essential that you properly indicate whether the shipping address is a residential or commercial address. If it is in the system, you choose the address using the dropdown menu on the bottom of the Shopping Cart page. If your address is not in the system, select the "Add A New Address" link, and enter the required information. When your address is in the system, click the "Select Delivery" dropdown menu, select the shipping service you prefer, select "Continue" on the Shopping Cart page and you will see your charges on the next page that shows up ? "Your Order" page. If you want to change your shipping service, simply click on the dropdown menu and make the change. To change the items or quantities you are ordering, simply go back to the "Shopping Cart" page.
You must have valid company account information on file or use a credit card in order to complete your checkout. The dropdown menu on the bottom of the "Your Order" page enables you to enter your method of payment, put a method on file, and add or change account information as well. Once done, click on "Continue" to move forward to the "Submit Order" page.
The Submit Order page gives you a last chance to accept, reject, or change your order. If everything is as you want it, click "Place Order" and your order will be accepted and placed in our system for fulfillment and delivery.
Do I have to register to order from InStock Fasteners?
You must register to place an order with InStock Fasteners. REGISTRATION IS FREE. You have to register only once, and is best to register before you begin shopping. If you wish, however, you may register after you finish shopping, but you must register before you checkout.
Whom do I contact if I have questions?
All questions should be directed via email addressed to InStock: [email protected] . You will receive a response no later than the next business day, but usually sooner.
May I place orders by telephone?
No. All orders must be placed our website, www.instockfasteners.com.
What if I have a problem with my order?
In the rare circumstance where a problem may develop regarding an order, a telephone number at which you may reach InStock is provided on the Order Confirmation that is emailed to you following placement of your order.
What if I need to return something?
If you need to return all or some of the items you have received, just notify InStock Fasteners by email or by using the telephone number provided on your Order Confirmation.
If you need to return something due to an error on our part, we will provide you with the necessary documentation and instructions so that you may make your return at no cost to you.
If you placed an order for something you decide you do not want, we will provide you with the necessary documentation and instructions for you to make a return. All such returns must be made within thirty (30) days of receipt, using the original packaging. You will be responsible for return shipping fees via the carrier that delivered the items to you, the cost of shipping the items to you, and a 20% restocking fee. Upon receipt of your return, you will receive the appropriate credit to your credit card or to your InStock Fasteners account, whichever was used to make the purchase.
Returns Policy
Can I buy from outside the U.S.?
Yes.
How do I pay for my purchases?
Visa, MasterCard, and American Express can be used to pay for your purchase. InStock Fasteners uses VeriSign Secure Server Transactions for all of your personal information, so shipping with InStock is safe and secure. Please review our Privacy Statement and our Terms of Service for more information.
How can I get an open account?
You must complete a Credit Application to setup an account. For more information on credit terms, please contact us.
What if I forget my password?
If you forget your password, you can request a new password through this link.
How do I change my password?
To change your password, select the My Account tab and then select "Change Password" on the left side menu or Click Here.
How do I contact Customer Service or Technical Support?
Customer Service: [email protected]
Technical Support: [email protected]
What
is your privacy policy?
Please read our Privacy Statement. A
Walk-through for First-Time Visitors
Security
- Our Guarantee
- Our Privacy Policy
Company
Accounts
- View Your Orders
- View Order History
- Change Billing Information
- Change Shipping Information
- Change Name, Phone, E-Mail Address
- Change Password
My
Common Parts
- Most Purchased Items (SKUs)/My
Favorite Parts
- Most Recently Purchased Items
(SKUs)
Payment
Information
- Credit Card
- Open an Account
Shipping
InStock Fasteners ships via UPS for shipments weighing under 150 pounds. Our shipping schedule corresponds to that of UPS. UPS offers a host of shipping options to fit your
delivery needs, from standard UPS ground to next morning delivery. (See the
About Delivery Options page to see
these choices). For shipments weighing over 150 pounds, LTL carriers are sometimes used.
Send Us Your Suggestions
- Product Suggestions [email protected]
- InStock Fasteners Suggestions [email protected]
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