The customer may
return an order within twenty-one (21) days after shipment, at no cost to you
the customer, for the following reasons:
1. Items purchased
from InStock Fasteners are found defective in
workmanship.
2. Items purchased
from InStock Fasteners are found defective in
material.
3. InStock shipped the
wrong part.
The customer may also
return an order within twenty-one (21) days after shipment if the customer
ordered the wrong item.
In such circumstances, the customer will be responsible for
all shipping costs and a twenty percent (20%) re-stocking fee. For example, if the customer
ordered a part costing $100 in error, and that part cost $30 to ship
to the customer, when the part is returned in accordance with a return
authorization provided by InStock, the customer would be entitled to
a refund of $80 ($100 less a $20 re-stocking fee). The customer would not be
entitled to a refund of the $30 shipping cost incurred in getting
the product to the customer, and the customer would be responsible
for whatever shipping costs are incurred in returning the product to
InStock.
Please e-mail [email protected], to obtain a return authorization,
and for instructions on how and where to make a return. Only returns that comply with the return instructions will be accepted. No returns will be accepted without a return authorization. In ALL cases, the
product must be returned promptly using a carrier that provides
tracking information.
If
you have any questions, or to set up a return shipment, please
e-mail