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Customer Returns Policy

 

The customer may return an order within twenty-one (21) days after shipment, at no cost to you the customer, for the following reasons:

1. Items purchased from InStock Fasteners are found defective in workmanship.

2. Items purchased from InStock Fasteners are found defective in material.

3. InStock shipped the wrong part.

The customer may also return an order within twenty-one (21) days after shipment if the customer ordered the wrong item.  In such circumstances, the customer will be responsible for all shipping costs and a twenty percent (20%) re-stocking fee.  For example, if the customer ordered a part costing $100 in error, and that part cost $30 to ship to the customer, when the part is returned in accordance with a return authorization provided by InStock, the customer would be entitled to a refund of $80 ($100 less a $20 re-stocking fee).  The customer would not be entitled to a refund of the $30 shipping cost incurred in getting the product to the customer, and the customer would be responsible for whatever shipping costs are incurred in returning the product to InStock. 

Please e-mail customerservice@instockfasteners.com, to obtain a return authorization, and for instructions on how and where to make a return. Only returns that comply with the return instructions will be accepted. No returns will be accepted without a return authorization. In ALL cases, the product must be returned promptly using a carrier that provides tracking information.

If you have any questions, or to set up a return shipment, please e-mail customerservice@instockfasteners.com.


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